Terms & Conditions ESE Malta
Registration and Confirmation Procedures for ESE language programmes
(except the ESE International Foundation Year Diploma)
The digital ESE Enrolment Form is to be completed and electronically signed by the client and in the case of a non-adult students by parent or guardian. If you have booked a Course and Accommodation package, ESE will reply to you with confirmation depending on availability of the choice of accommodation within two working days from receipt of the Enrolment Form. The flight details, including arrival and departure times, should be disclosed in full where airport transfers are selected or as included in the Course and Accommodation package. If the flight details are not disclosed, including the arrival and departure times, ESE will not be held responsible for airport transfers and any consequent delays, loss of flights or any other expenses incurred including payment of alternative transport and/or travel arrangements, or Course and/or Accommodation commitments. All flight tickets and/or travel insurance purchased through ESE must be paid in full immediately upon confirmation and acceptance of flights and/or travel insurance. Please see payment details below in “Payment of Fees” section below: Fees
• Course Registration Fee – 50 euro • Accommodation Administration Fee (adult bookings) – 25 euro • Course Book Fee (adult bookings) – 25 euro* • Accommodation Change Fee – 50 euro • Insurance Fee – 10 euro per week
Confirmation
Subject to availability ESE will issue a Confirmation Letter, a Proforma Invoice and a Letter of Acceptance (where an entry Visa application is required) within two working days from receipt of the Enrolment Form.
Payment in full of the total invoice must be paid at least two (2) weeks prior to the student arrival date. If the Enrolment Form date is less than two (2) weeks prior to the student arrival date, the full amount of the Invoice must be paid immediately. Failure to do so will render the aforementioned Confirmation Letter and Letter of Acceptance null and void.
ESE will only issue Flights and Travel Insurance upon receipt of payment.
Cancellation Policy for ESE language programmes
(except the ESE International Foundation Diploma)
Cancellations of bookings must be received by ESE in writing and are subject to Cancellation Fees as follows:
Short-term Courses (1 to 7 weeks)
• More than 7 days prior to arrival date:150 euro Administration fee plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable). • Between 1-7 days prior to arrival date:1 week tuition and accommodation fees (if applicable), plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable). • For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees. • Postponement of any booking is subject to ESE Management discretion.
Long Term Courses (8 weeks +)
• More than 7 days prior to arrival date: 150 euro Administration fee plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable). • Between 1 – 7 days prior to arrival date: four (4) weeks tuition and accommodation fees, 100 euro Administration fee plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable). • For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees. • Postponement of any booking is subject to ESE Management discretion.
Special Offers
All students booked on a Special Offer will be subject to the specific Terms & Conditions of that Special Offer.
Visa Refusal
If an Entry Visa is required but is not granted, you must advise ESE immediately together with a copy of the visa refusal document. ESE will refund course and accommodation fees less 150 euro administration fee plus other Fees as detailed above, flight charges (if applicable) and Travel Insurance (if applicable). If however you do not advise ESE within 3 days from the date of the visa refusal document the above cancellation charges shall apply.
For the avoidance of doubt, any partial week is considered as a whole week, if and where applicable.
All cancellation charges are non-transferable.
Application, Registration and Confirmation for ESE International Foundation Diploma only
Application & Registration
Step 1: Students interested in the ESE International Foundation Diploma course are required to fill in the appropriate Application Form together with a non-refundable Application fee of 145 euro. The application should include required documents (copy of passport, evidence of English language level reached which is a minimum of IELTS 4.5 or a score of 45 or higher in the NCC Education Standard English Placement Test, and High School certificate) and emailed to ESE. Students without the required level of English will be required to attend a pre-sessional English course to attain the required level of IELTS 4.5 or 45 in NCC Education Standard English Placement Test. Step 2: If the student’s application is approved ESE will issue a Provisional Letter of Acceptance and an invoice for the non-refundable Registration Fee of 450 euro. Step 3: On receipt of the non-refundable Registration Fee of 450 Euro ESE will issue an invoice for the course and accommodation as booked and a conditional Letter of Acceptance by a university (if applicable). Confirmation Payment in full must be made upon acceptance of ESE’s offer of a place on the International Foundation Diploma. On receipt of payment of fees ESE will issue a Letter of Acceptance and a receipt of payment which may be used for entry Visa applications (if applicable).
Cancellation Fees & Policy for ESE International Foundation Year (IFY) only
Cancellations due to Visa problems: Cancellations for the International Foundation Diploma must be made in writing and emailed to the school within three (3) days of the date on the refusal document sent by the issuing Embassy/authorities. If the entry Visa to Malta is refused, ESE will refund the course fees only. Refunds will only be made when official evidence of Visa refusal is provided. For no-shows, or cancellation or shortening of a course: If students fail to arrive or are absent during their course, no refunds of course fees will be granted. Periods of absence may not be made up with a free extension at the end of the course. In the case of students being granted an entry Visa, non-arrivals, late arrivals and periods of absence will be reported to Immigration authorities. For all other reasons, cancellation must be made in writing and is subject to cancellation fees as follows: Between 1 – 21 days prior to arrival date: 4 week tuition and accommodation fees, flight charges (if applicable) and Travel Insurance (if applicable). For no-shows, or cancellation or shortening of the course after arrival date: no refund of any fees. In the event that, between 14 and 21 days before the course start date, the entry Visa application approval is still pending, students may opt to defer their course start date to the next for a deferment fee of 145 euro. On confirmation of Visa approval, cancellation policies above apply.
ALL STUDENTS
Refunds
Refunds, if any, are made in the same manner as the payment to ESE was made and to the person who made the payment to ESE. Therefore, if the method of payment is made via a credit card then the refund will be made via the same credit card to the same credit card holder, and if the method of payment is made by bank transfer then the refund will be made to the same bank account from which the payment was made. Any bank or credit card charges incurred by ESE for refunds will be deducted from the amount refunded.
Accommodation
ESE offers adult students a range of accommodation options as follows: Host Family, ESE Residences, Apartments and Hotels.
Host Families, Apartments and Residences are available on a sharing room or single room basis on which a Single Room Supplement fee applies.
Adult students may only select Shared Room Accommodation in the ESE Residence or Hotels if booking the room with a friend/relative/partner, otherwise Hotel Regulations apply; i.e. when a person selects a room but is alone in the room the Single Room Supplement fee applies.
Students staying at host families and requesting a special diet of any kind, such as coeliac, must pay a supplement fee as published in the Price List.
All students must follow the relevant House Rules as per accommodation option. Please download the ESE House Rules for all details.
All students staying at Residences and Apartments must pay a deposit of €100 in full on check-in, prior to the start of the course. Students who do not pay the deposit will not be allowed into class. The deposit may be refunded in full or in part, on check-out providing that there are no pending charges incurred by the student and / or that the student is not responsible for any damage of any nature, including but not limited to furnishings, equipment and fittings while staying at ESE accommodation. Students must pay before check-out any and all pending charges exceeding their deposit.
Students will not be allowed to enter class unless the said deposit is paid. ESE reserves the right to evict and/or suspend students from the accommodation and school if they fail to pay their deposit of €100 on check-in. In such an event ESE will not refund any monies for payment of accommodation and tuition fees.
ESE reserves the right to charge for any additional VAT and other Government imposed taxes registered after students’ booking is confirmed.
Travel Insurance
ESE requires that all students purchase Guard.me travel, health and cancellation insurance which includes coverage for medical and repatriation costs in case of accidents or sickness. Guard Me Insurance, offered by ESE, covers all nationalities and study trips and is recognised by private hospitals in Malta.
Payment of Fees
ESE reserves the right not to accept any students if payment for bookings of the said students has not been received by ESE in full prior to the students’ course start date. Payment of fees can be made by any of the following three methods:
By credit card:
Payment made online by credit card (Visa or Mastercard) is subject to a fee of three and a half percent (3.5%) on the amount charged to the credit card if paid by the AGENT. Details of the online link to be issued by the Accounts Department of ESE.
By Bank Transfer: Our bank details are: Account Holder: European School of English Ltd. Bank Name: HSBC Bank Malta plc Branch address: High Street, Sliema, SLM 1549, MALTA Bank Swift Code: MMEBMTMT Account No: 006 – 074413 – 451 IBAN: MT28MMEB44060000000006074413451
When effecting payment by bank transfer please write the student’s name in full as a reference and kindly email or fax a copy of the bank payment form to ESE. Any bank charges incurred when paying by Bank Transfer are to be paid by the student/Agent.
Public Holidays
When public holidays fall on a weekday, English language lessons will be made up as much as possible but not necessarily to the full.
Lessons of the International Foundation Diploma which fall on a Public Holiday are not made up.
Reduction of Lessons
The duration of each lesson is 45 minutes. If only one or two students are participating at any one particular level, the number of lessons of that level will be reduced as follows:
• General English 20 or Miniclass 20: from 20 group lessons to 15 semi / private lessons
• General English 30 or Miniclass 30: from 30 group lessons to 20 semi / private lessons
• Business English: from 20 group lessons to 15 semi / private lessons
Complaints
ESE should be made aware of any complaint or issue experienced by any student while the student is attending an ESE Course and / or staying in any ESE accommodation. Complaints must be made either via email or in person at the ESE Welfare office. ESE will not accept any complaints from students / agents / parents or legal guardians after students’ departure from ESE and will not be held liable for any compensation on any complaint received after the students’ departure.
Language Levels and Exam Preparation Courses
Exam Preparation courses are offered at different levels depending on the level of the student. ESE reserves the right to refuse any student admittance to any examination preparation course if they feel the student’s level, at entry to the examination preparation course, is below the required standard for the student to study and prepare for the examination.
Language Levels and the ESE International Foundation Diploma only
For admission onto the ESE International Foundation Diploma, students must have a minimum B1/Intermediate level of English substantiated by either IELTS 4.5 or 45 in the NCC Education Standard English Placement Test. Students are required to fill in the specific Enrolment form and submit together with all required documents. Students who do not have either an IELTS 4.5 or 45 in the NCC Education Standard English Placement Test, but have an equivalent score in another internationally recognised exam such as TOEFL or TOEIC, will be interviewed online before being conditionally accepted on the programme and will be required to sit for either an IELTS exam or the NCC Education Standard English Placement Test in their country (if available,) or in Malta, before the course start date. Students who are found not to be at the required B1/Intermediate level of English may have to extend their programme to achieve a 4.5 IELTS or 45 in the NCC Education Standard English Placement Test at ESE at an extra cost. In such an event ESE will issue a Conditional Letter and students may opt to defer their course start date to the next for a Deferment fee of 145 euro. ESE reserves the right to refuse any applicant who does not meet the programme entry requirements.
ESE Attendance Policy
Regular and punctual attendance is important for students to reach their desired language learning goals. Attendance is noted on a lesson by lesson basis and unless students have a good reason to be absent. Appropriate documentation as proof of excused absence must be provided. Students must have a minimum overall 80% attendance for the duration of their studies to receive an end-of-course certificate of attendance.
Junior Packages
For any unaccompanied minors aged between 10 and 12, an ESE representative is required to remain at the airport until check-in. A charge of 25 euro shall apply in such cases. All ESE Junior Programmes do not include 24 – hour supervision. However, Welfare Officers and Leisure Group Leaders are accessible to all students on a 24 hours / 7- day week basis.
The parents or legal guardians of teen and junior students enrolled on an ESE Junior or Teen package agree and accept that ESE or its Directors or staff cannot be held liable or responsible for any injury, loss or damage, or any other liability or claim for damages in respect of any student that attends a non-ESE organised activity or programme or, who do not comply with the ESE Terms & Conditions and other written policies including the ESE Rules & Regulations as printed in the ESE Welcome Guide.
All parents or legal guardians of all teen and junior students must complete the ESE Consent Form and submit a soft copy to ESE Reservations together with their enrolment form.
Force Majeure
ESE will not be responsible for any failure to comply with any obligation and will not be liable for payment of compensation if the failure is occasioned by any cause beyond ESE’s reasonable control. ESE shall not be responsible for any costs incurred by or on behalf of any student caused by force majeure. Such cause may include but not limited to, war, riots, fire, flood, hurricane, earthquake, lightning, explosion, strikes, lockouts, lockdowns, slowdowns, virus, pandemics, epidemics, or other health emergency, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding ESE from performing its respective obligations.
